1. Introduction
Homei Living Ltd. ("we," "our," or "us") operates the Homei Hub platform and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our B2B building materials supply chain platform (the "Platform").
By accessing or using our Platform, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access or use the Platform.
2. Information We Collect
2.1 Information You Provide
We collect information that you voluntarily provide to us, including:
- Account Information: Name, email address, phone number, company name, business address, and other registration details
- Business Information: Company type, tax identification number, business licenses, and other verification documents
- Transaction Information: Purchase orders, quotes, payment information, shipping addresses, and order history
- Communications: Messages, inquiries, feedback, and customer support requests
- Profile Information: User preferences, saved addresses, and account settings
2.2 Automatically Collected Information
When you access our Platform, we may automatically collect:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Information: Pages viewed, links clicked, time spent on pages, and navigation paths
- Location Information: General geographic location based on IP address
- Log Data: Server logs, error reports, and access times
3. How We Use Your Information
We use the collected information for the following purposes:
- Platform Operations: To provide, maintain, and improve our services
- Account Management: To create and manage your account, verify your identity, and process registrations
- Transaction Processing: To process quotes, orders, payments, and shipping
- Customer Support: To respond to inquiries, provide support, and resolve issues
- Communications: To send order confirmations, updates, newsletters, and promotional materials (with your consent)
- Analytics: To analyze usage patterns, improve user experience, and optimize platform performance
- Security: To detect, prevent, and address fraud, security issues, and technical problems
- Legal Compliance: To comply with legal obligations, enforce our terms, and protect our rights
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
4.1 Service Providers
We work with third-party service providers who perform services on our behalf, including:
- Cloud hosting and database services (Supabase)
- Email delivery services (Resend)
- Payment processing services
- Analytics and performance monitoring
- Customer support tools
4.2 Business Partners
We may share information with:
- Sales representatives assigned to your account
- Warehouse partners for order fulfillment
- Shipping and logistics providers
4.3 Legal Requirements
We may disclose your information if required by law, court order, or government request, or to:
- Comply with legal obligations
- Protect our rights, property, or safety
- Prevent fraud or security issues
- Enforce our Terms of Use
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. Data Security
We implement appropriate technical and organizational security measures to protect your information, including:
- Encryption of data in transit and at rest
- Secure authentication and session management
- Regular security assessments and updates
- Access controls and role-based permissions
- Secure database hosting with Supabase
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Maintain user sessions and authentication
- Remember user preferences and settings
- Analyze platform usage and performance
- Provide personalized content and features
You can control cookie settings through your browser preferences. Note that disabling cookies may affect platform functionality.
For detailed information about the specific cookies we use and how to manage your cookie preferences, please see our Cookie Policy.
7. Third-Party Services
Our Platform integrates with the following third-party services:
- Supabase: Database and file storage services
- Resend: Transactional email delivery
- Google Maps: Retailer location and mapping services
- Google Analytics: Website analytics and usage tracking to help us understand how visitors interact with our Platform
- Bing Webmaster Tools: Search engine optimization and site performance monitoring
These third-party services have their own privacy policies. We encourage you to review their policies to understand how they handle your information:
8. Data Retention
We retain your information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
- Maintain business records and transaction history
When information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.
9. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
9.1 Access and Portability
You have the right to access and receive a copy of your personal information.
9.2 Correction and Update
You can update your account information through your profile settings or by contacting us.
9.3 Deletion
You may request deletion of your account and personal information, subject to legal retention requirements.
9.4 Marketing Communications
You can opt out of marketing emails by clicking the "unsubscribe" link or updating your communication preferences.
9.5 California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA), including:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information
- Right to deletion of personal information
- Right to non-discrimination for exercising CCPA rights
9.6 European Residents (GDPR)
If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
10. Children's Privacy
Our Platform is designed for business-to-business transactions and is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Updating the "Last Updated" date at the top of this policy
- Posting a notice on our Platform
- Sending an email to your registered email address (for significant changes)
Your continued use of the Platform after changes become effective constitutes your acceptance of the revised Privacy Policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Homei Living Ltd.
Email: tech@homeiliving.com
Phone: (604) 238-6766